Why Member Voices Matter: Building Human Connection in Healthcare

Interviewees:
Sebastian Seiguer – CEO, Scene Health
Amanda Allen – Chief Experience Officer, Scene Health
Amy Overbey – Director of Population Health, Scene Health

Interviewer:
Adimika Meadows Arthur – Founder, CEO & Executive Director, Health Tech 4 Medicaid

Top Five Takeaways from the Conversation

1. Listening is care.
Programs that center member voices empower people to share what they really need—especially those navigating chronic conditions. Listening builds trust and informs better service design.

2. Caregivers count too.
Support often extends beyond the individual. Including caregivers in the conversation strengthens adherence, outcomes, and long-term motivation—especially in pediatric and vulnerable populations.

3. Connection drives consistency.
Scene’s daily video model allows members to share health updates and receive human, personalized responses. This two-way care builds accountability and emotional safety, even outside a clinic visit.

4. Motivation comes in micro-moments.
From confetti after a med check-in to motivational nudges from care coaches, small moments make a big difference. Members return for the people, not just the program.

5. Member stories fuel change.
Whether shaping product improvements or inspiring others to enroll, patient voices guide what gets built and how it’s shared. Some have even become peer leaders and community health workers.

Conclusion
Member Voices isn’t just a series—it’s how Scene Health ensures that programs meet people where they are, with empathy, real connection, and the time to truly listen. As Amy puts it, “Healthcare is hard. But when someone makes you feel seen, it becomes easier to try.”

This content is shared for educational purposes only and reflects individual opinions and lived experiences.